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FAQ
We strive to offer you the best buying experience online! Click on the topics below for details.-
Q1. What is estimated shipping date?
We will deliver your pre-orders on estimated shipping date. However, estimated shipping time of arrival is not always a promise. The factory may encounter all kinds of problems during development and production. But we promise that we will update the ETA on “Notice” area of product page timely if available.
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Q2. How are pre-orders shipped?
Shipment is arranged based on our regular couriers, i.e. FedEx, UPS and USPS.
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Q3. Are pre-order changes possible?
Generally, we do not accept changes of the pre-order items.
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Q4. What if the shipment is delayed?
If the promised shipping date is delayed, you can choose to wait for the arrival of the product, or to contact us info@clatterans.com to claim a refund.
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Q5. More questions?
If you have further question on pre-order, please contact us: info@clatterans.com
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Q6. What is pre-order?
Pre-order is an order placed for promising products that soon will be available on market. And you can enjoy greater discounts on pre-ordering products. Once the pre-order date passed, you should pay it at regular selling price.
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Q7. Why pre-order?
In general, products under pre-order will be the hottest and most popular ones on the market. Demand for them usually exceeds supply at the first beginning. Pre-order way ensures you get the product almost the same time we do. And we will offer lower prices on pre-order products.
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Q8. How to check ETA?
ETA (estimated time of arrival) can be found on the pre-order page, above the price tag.
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