FAQ

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Warranty & Returns

Q1. Customer Order Error
Q2. How do I make a warranty claim?
Q3. I have received my item but the packaging was damaged during transit, can I change the item?
Q4. I have received my item but it is damaged, what should I do?

Q1. Customer Order Error

If a wrong model is ordered, product exchanges are accepted. However, the return shipping fee will be at buyer's cost.
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Q2. How do I make a warranty claim?

Please contact our support at info@clatterans.com. Please give us a detailed description of the issue as well as a photograph of the faulty product. We normally respond within 48 hours.
Do not return the product until we have finished the process.
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Q3. I have received my item but the packaging was damaged during transit, can I change the item?

Package damage during transit does not fall under our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.
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Q4. I have received my item but it is damaged, what should I do?

Please follow the procedures for making a warranty claim and returning a product.
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